Explore frequently asked questions from our Planet-X community.
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Planet-X is available to download on Apple and Android devices via the Apple App Store and the Google Play Store. Simply search ‘Planet-X’.
Currently, Planet-X is only available on iOS and Android mobile and tablet devices.
A hunt is a live treasure hunt which is accessible by anyone with a mobile phone. Compete against others players to find hidden treasure chests on Planet-X full of real world prizes.
Hunts currently take place several times a week. You can check when the next hunt will be via the lobby on the Planet-X App - keep an eye out for a notification on when the next hunt will start.
Planet-X is completely free to play and always will be. There are optional in-game purchases but the hunt is fully accessible without the need to make additional purchases.
Yes - all hunts are scheduled in advance and their start times are indicated in the lobby of the Planet-X app. You will receive a notification 30 minutes prior to a hunt start time to remind you when the next hunt is coming.
Most hunts are accessible to all players on Planet-X however, sometimes hunts may be limited to a certain number of players who will gain access to the hunt on a first come first serve basis.
Yes, you can hunt alone or hunt in a squad with your friends.
No - hunts are global across all lobbies. Every player or squad is in competition for the same hidden treasure that is mirrored across all lobbies. Due to technology restraints, we have similar lobby sizes to leading games such as COD Warzone and Apex Legends.
If you find a treasure chest during a hunt, this is an instant win and the prize inside is yours! The item inside of the treasure chest will be placed inside of your loot bag ready to claim when you are finished hunting.
You purchase gem packs in-game to and spend them on items to use in the hunt.
No - X-tokens are non-transferable and can not be exchanged in return for your chosen currency. All X-tokens must be spent in the X-Vault.
X-tokens are the currency of Planet-X. They are found inside of every hidden treasure chest you can find during a hunt. X-tokens can be spent in the X-Vault - a vault full of the most wanted, trending items from various different categories.
To contact customer services visit your profile on the app. Click on the settings cog and the first option available is ‘Chat to us’. Start a live chat to ask a question or share your feedback and our customer service team will get back to you as soon as they can.
To join the Planet-X creator programme, please fill out the following form and a member or our partnerships team will contact you to discuss your application further. www.playplanetx.com/contentcreator
Planet-X is available on all IOS and Android devices capable of running the game. To play, download the Planet-X app from the IOS App Store or the Google Play Store.
To win a prize you need to find an unopened treasure chest during a hunt. Each prize can only be claimed once.
Yes - hunts are accessible globally. Please make sure to check the start time of the hunt as this will differ depending on your location and time zone.
Yes - Planet-X runs well on older phones providing they are from 2019 onwards. If you are experiencing performance issues during a hunt due to your phone's capabilities, please lower your FPS and graphics settings via the in-hunt settings and restart the app. We are constantly improving the performance of our game - if after changing the settings you still have difficulty please contact our customer service team.
Once you have chosen or claimed your prize our team will automatically dispatch your prize to the delivery address you have added to your profile. The delivery status of your prize can be tracked via the delivery status section of the app.
If you are experiencing difficulties playing the game, please visit the live chat section of the app to contact our support team. Having the details and specification of your phone will be really helpful for our team to deal with the issue as quickly as possible.
If you find a treasure chest whilst hunting with a squad, the X-Tokens will be split equally between yourself and your team members. If a treasure chest with a physical prize is found, the player who found the chest wins it.
If you find a chest with a physical prize in it, you can not exchange it for X-Tokens or another prize. Winning X-Tokens during a hunt allows you to redeem prizes of your choice via the X-Vault.
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